Lisa Kong 
Westin Hotel and Transit Center at Denver International Airport. Image © Gensler.
Gen Y. Digital natives. The dot-com generation. Every conference that I've attended in the last year has had a panel discussion on the impact of Millennials on the hospitality industry.
El Palacio de Hierro Flagship, Polanco. Photo © Paul Rivera.
We spoke with Kate Russell, Kathleen Jordan and Michael Gatti, retail trend-casters in Gensler’s New York office, about what is influencing the retail industry and how design can delight the customer experience.
Our retail practice has been buzzing about this New York Times article for several weeks now. Aptly titled “But Will It Make You Happy?” its author describes the shift in consumer priorities away from material possessions and toward more fulfilling experiences that create memories rather than superficial status.
On Tuesday, July 13, Arne Sorenson, President and Chief Operating Officer of Marriott International, Inc. visited Gensler’s DC office for a “Face-to-Face” discussion with Doug Fruehling, editor of the Washington Business Journal (WBJ). The event was part of a series co-hosted by WBJ and Gensler, and more than 100 members of the hospitality, design, consulting, and real estate industries were in attendance.
Copyright 2016, Gensler. All rights reserved. Privacy Statement & Cookie Policy
