The Set List: Retail 2018 Trends and Predictions
Retailers have given customers a voice providing them with a place to share their brand experiences. Image © Ian Schneider.
Retail isn’t dying; the industry is going through a metamorphosis. We’ve seen this happen a few times in history—the dot com boom of the early '00s being the last time retail experienced a massive transformation. The biggest changes we’re seeing now are challenging the fundamental notion of what retail is. Retail used to be a place where people bought stuff. Now it is a state where a person experiences a brand and its offerings. As customers blur the lines, so must brands.