The Set List: The Age of Empathy

Photo by Andrew Robles on Unsplash.

Anticipating what people need (especially when they don’t know) is critical to innovation. In the business world, the focus on emotional intelligence as a new critical asset in understanding the unfamiliar brings empathy to the forefront of key skills to cultivate. The power of empathy allows us to perceive our emotional impact on others, as well as imagine their perspective. With increasing cultural uncertainty, diverse identities and globalised populations, having an empathetic understanding of your target audience is key for brands looking to be more effective and authentic. As our economy shifts to serving our psychological and emotional needs more, brands are adopting truly customer-centric mindsets to allow them to fully connect with their consumer.

Click to read more ...

The Set List: In Pursuit of Imperfection

Photo by Sam Burriss on Unsplash.

Over the years popular culture and advertising have sold us this idea of the perfect life. Based on aspirational wants and backed by celebrity ambassadors, on paper, the ads tick all the boxes. Pushed by a thirst for perfection, we’ve re-touched our online lives with Instagram filters, searched for perfect ‘selfie lighting’ in order to be just like our favourite personalities, and in turn, purchased the brands they associate themselves with.

Click to read more ...

The Set List: Gamification

Photo by Luke Porter, Unsplash.

The growth in gaming culture has created consumers who are willing to play for rewards. From jewellers developing ring stacking apps to brands substituting typical marketing email chains for virtual treasure hunts consumers can use to discover discounts, gamification is allowing brands to rack up the hours of engagement they get from consumers. And who says games are only for kids? On average, 43 percent of mobile gamers across 10 markets are parents, according to a Facebook IQ study.

Click to read more ...

The Set List: JOMO

Image: Jerry Kiesewetter.

In an ever-evolving digital era, JOMO is on the rise. Unlike FOMO (fear of missing out), those with JOMO (the joy of missing out) share a common belief that there is still something worthwhile and tangible in the physical world.

Click to read more ...

The Set List: FOMO

Image: Jo Jo, Unsplash

First there was FOLO, MOMO, JOJI and YOLO, and now there’s FOMO! We've all heard about this tongue twister trend, but what is it?

Click to read more ...